IT & Engineering Jobs in India: HCL Walk-in for Technical Support ...
Designation : Walkin - HCL for Technical Support Engineers & CC on 23rd May- Sunday...
Job Description :
* Provide Technical Support for a product or product line.
* Receive frontline issues/calls from most customers.
* Handle all functionality and usability related issues.
* Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience.
* Develop skills with products and related technologies to provide quality customer support.
* Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
* Create/update customer issues.
Company Profile :
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 20 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities.
HCL takes pride in its philosophy of 'Employee First' which empowers our 54,216 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.2 billion (Rs. 10,591 crores), as on 30th June 2009.HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals.
The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in.
Desired Profile :
* The Suitable candidate will have strong trouble shooting and communication skills, at least 12 to 36 months of experience in a related field, and/or a commensurate education.
* The candidate must be proficient with the product or product line they will be supporting.
* Send product solutions to customers.
* Issue closure with verified solutions.
* Good customer service skills.
* Good communication skills.
* Good analytical skills.
* An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
Location : Hyderabad / Secunderabad
Experience : 1 - 5 Years
Role : Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG - B.Tech/B.E. - Any Specialization
PG - Any PG Course - Any Specialization
Designation : Walkin - HCL for Technical Support Engineers & CC on 23rd May- Sunday...
Job Description :
* Provide Technical Support for a product or product line.
* Receive frontline issues/calls from most customers.
* Handle all functionality and usability related issues.
* Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience.
* Develop skills with products and related technologies to provide quality customer support.
* Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
* Create/update customer issues.
Company Profile :
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 20 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities.
HCL takes pride in its philosophy of 'Employee First' which empowers our 54,216 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.2 billion (Rs. 10,591 crores), as on 30th June 2009.HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals.
The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in.
Desired Profile :
* The Suitable candidate will have strong trouble shooting and communication skills, at least 12 to 36 months of experience in a related field, and/or a commensurate education.
* The candidate must be proficient with the product or product line they will be supporting.
* Send product solutions to customers.
* Issue closure with verified solutions.
* Good customer service skills.
* Good communication skills.
* Good analytical skills.
* An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
Location : Hyderabad / Secunderabad
Experience : 1 - 5 Years
Role : Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG - B.Tech/B.E. - Any Specialization
PG - Any PG Course - Any Specialization
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